FREE DELIVERY FOR OUR HEALTHY, AFFORDABLE MEALS IN MALAYSIA
Foodmatters is a company based in Singapore and Malaysia, with an office, kitchen and a dedicated team in both countries.
Definitely! As long as you have their details, you may sign up and buy your friend a Foodmatters subscription!
To cancel your subscription, email our customer service here
At this point in time customers may not purchase single items off the Foodmatters menu. A monthly subscription is required to enjoy this service.
Our meals are designed to work best when incorporated into a consistent diet. As such, we want our customers to feel the maximum results of our programme and this cannot be achieved without some level of regularity.
All online payments made on http://foodmatters.me go through the service provider Paypal, similar to other large international online stores.
Once you have subscribed to our service, there are a number of ways to select / cancel your meals on to go. Use the members’ log in on our website and/or our mobile app (available here) to access your personal meal planner so you can plan your meals in advance and avoid missing out on your daily meal delivery.
Meals can be cancelled one day in advance, before 1pm. Cancelled meals will then be credited back to your current month's quota, which you will then be free to reallocate to any other available date that month. Unconsumed meals (i.e. meals left unallocated on the calendar) will remain in your account.
Unfortunately no. We do not normally refund consumers for the remaining meals they are supposed to get for the month. Should you feel that you deserve a refund, please contact our customer support at or email us at firstname.lastname@example.org within 2 months of your transaction. You may continue to use up your remaining credits after you terminate your subscription.
Yes. Your Foodmatters service is set to auto-renew every month once you set up a plan with us. Sign up once and enjoy your meals daily, hassle free!
Our minimum delivery is 4 meals a month, however the more meals you order per month, the less you pay for each meal!
Your subscription fee will be charged on the day you sign up and on the same day thereafter in the following month. You will not need to key in your card details again as your Foodmatters subscription will auto-renew.
There are no membership fees or delivery fees, you just pay for your meals!
You only pay for the current month’s worth of Foodmatters. Your card will be billed regularly on a monthly basis based on the plan you have selected.
Yes! Refer a friend to get 2 free meals for the both of you in the following month.
It will be auto-rolled over into the next month.
There is no definite way of determining when your location will be included in our delivery network but we are constantly striving to expand said network to cover all areas in Malaysia. However, if we do get a large number of orders from the same location, there is a high chance we will include that area in our delivery network.
Delivery is free! You just have to pay for your meals!
No. Your meal may be delivered to any location within our delivery network. For list of locations, view here.
Our service does not extend to breakfast and dinner at this point in time. If you are interested in finding out when we do, feel free to join our mailing list here!
Not at this point in time. If you are interested in finding out when we do, feel free to join our mailing list here!
There is no self-collection option.
Our delivery timing is within 11am – 1pm.
We will try our best to cater to our customers preferred delivery timing but we can't promise a specific timing.
To sign in, click on the sign in/ register tab on the top right hand corner. Head on over to the Subscribe tab in the dashboard and choose your meal plan for the month!
This would be at 1pm 1 working days prior to the meal delivery. For all other meal orders not made via the online meal calendar, this will be 2 working days prior to meal delivery. This is to ensure that we maximize efficiency of our delivery process and curb wastages.
Once you have subscribed to our service, sign in to your account to access your personal meal calendar. From there you will be able to plan your meal schedule for the month. It’s an interactive and easy process, try it here!
After registering for our service, you can start planning when you want our meals to be delivered to you! If you subscribe to our service before 1pm, you can plan your next meal to be delivered to you in two working days. If you subscribe to our service after 1pm, you can plan for your meal to be delivered in three working days.
We change the menu on a consistent basis. We have a team of chefs fine-tuning the dishes consistently.
We only offer one vegetarian dish out of our six available daily dishes.
All meals are prepared in the morning of the delivery day to ensure freshness of each meal upon arrival.
We purchase and use most ingredients on the same day to ensure that each meal is fresh.
We are currently looking into that, so stay tuned!
Our meals do include nuts, eggs, seafood, dairy products etc.
We are not Halal certified but we use Halal certified suppliers for our ingredients.
No. You may not as our meals are mass produced and we are unable to accomodate canges to each meal.
We cannot guarantee that eating Foodmatters daily will make you lose weight as there are a lot of factors to take into consideration when it comes to shedding the pounds. Each Foodmatters meal was planned by certified nutritionists and consists of the right balance of nutrients for your body without the unhealthy oils, excess sodium and trans fat commonly found in many staple dishes in Singapore and Malaysia.
Foodmatters is not a diet programme. It is an online food delivery service that provides balanced meals to customers that’s good for their health. However, with over 40 meals on our menu, customers are encouraged to pick and choose their dishes based on their health goals, and integrate Foodmatters into their lifestyle.
We offer only one portioning size at the moment.
Yes there is. Kindly contact our customer relations department at email@example.com.
Should you feel that our service is not suitable for you, you may write in to us. We are more than happy to provide a refund.